Returns & Exchanges
We want you to feel confident with every HeySunshine purchase. If something isn’t right, our returns process is simple and straightforward.
_edited_edited_edited.png)
Return Window
-
Returns accepted within 14 days of delivery.
Conditions
-
Items must be unused and unworn.
-
Tags must remain attached.
-
Items must be in their original packaging.
Return Shipping
-
Customers are responsible for the cost of return shipping.
Refunds
-
Refunds are issued to the original payment method once the item is inspected and approved.
-
Please allow 5–10 business days for the refund to appear, depending on your bank/payment provider.
Exchanges
-
At this time, exchanges are processed as a return + repurchase.
-
Simply return your item for a refund, then place a new order for your preferred size or style.
How to Process Your Return Package
-
Email us at info@heysunshine.shop with your order number.
-
We’ll provide return instructions and shipping address.
-
Ship your item back within the 14-day window.
-
Receive your refund once the return is processed.